รายละเอียดงานเบื้องต้น
Work Location: รามอินทรา 109
- Conceptualize training materials based on data and research
- Create training strategies, initiatives, and materials
- Test and review created materials
- Maintain a database of all training materials
- Instruct employee training and onboarding
- Review employee performance and learning
- Conduct training classes on policy/product
- Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues
- At least 1-year experience in training within the BPO industry
- Training and coaching skill experience is a plus
- Proficient in Microsoft Office (Outlook, Word, Excel, – PowerPoint) and Internet applications
- Ability to communicate clearly and concisely, both oral and in writing
- Knowledge of people’s learning patterns to design programs with excellent efficiency.