โซนอโศก-พร้อมพงษ์, BTS ทองหล่อ
9 ตุลาคม 2023
คนเห็น 13,588 คน
คนสนใจ 26 คน
The Position focuses on IT support, local IT operations, user and desktop support (hardware and software), and helpdesk. Performs various information technology support duties to ensure the smooth delivery of corporate IT services. Monitors, operates, coordinates, and assists others in IT support and operations. The incumbent is responsible for understanding the corporate setup, rules, regulations, and policy and fulfilling all the needed competencies, skills and certifications. Key functions, accountabilities and related duties or tasks include: 1. Provide first-line desktop support to users regarding hardware, software, and network/internet issues. 2. Attempts to resolve as many incident calls as possible or service requests on initial contact. 3. Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc. 4. Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay. 5. Provides basic training to end-users on using standard UNESCO systems and applications. 6. Logs all actions in the automated tracking system, including site survey information, steps taken to resolve or complete tasks, problems encountered, status, etc. 7. Escalates problems/tasks to the appropriate parties by established procedures. 8. Detects problem patterns and recommends solutions. 9. Keeps abreast of developments in technology in the UN and the industry in general. 10. Assists in performing software distribution updates, scripting, testing and support. 11. Assist the National ICT Officer in exercising the ICT accountabilities in the country to maximize ICT efficiency and effectiveness and promote the use of ICTs to advance UNESCO’s mission. 12. Performs other related duties as required. REQUIRED QUALIFICATIONS Education - Completed secondary education or Bachelor’s Degree of Computer Science or related fields. Work Experience - Minimum four (4) years of relevant experience (with secondary education), or minimum one (1) year of relevant experience (with Bachelor’s Degree) of full-time IT support is required. Language - Excellent knowledge of English and Thai (spoken and written). Skills and competencies - Windows Server/Desktop, Linux. - Network infrastructure and security. - MS Office applications. - Basic knowledge of Adobe Creative Cloud products. - Fluent with audio-visual equipment DESIRABLE QUALIFICATIONS Education - Bachelor’s Degree in Computer Science or related fields. An advanced university degree is required in computer science, software engineering, information technology management, business administration, or another relevant technical field. - Certification - MCSA: Windows and MCSE: Desktop Infrastructure or equivalent. Work Experience - Experience with online ticketing systems - Experience with Microsoft Administrative Tools (Intune, SCCM, Active Directory, Print Management etc.) - Experience with Microsoft Office 365 Products and their support - Experience with International and High-Level Conference setup and support Language - Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the UNESCO careers website here https://careers.unesco.org/job/Bangkok-IT-Assistant/778810402/
