Spa Supervisor ประจำ สาขาเกษรทาวเวอร์

ROLES & RESPONSIBILITIES

I. Treatment Quality, Standards & Training (Core Focus)

•Standard Ownership: Exceptional attention to detail and an unwavering commitment to maintaining the Pañpuri brand's stringent luxury and purity standards in all treatment areas 
•Treatment Standard Mastery: Serve as the on-site technical authority. 
•Quality Assurance & Audits: Conduct regular spot-checks and physical audits of therapist performance, treatment room preparation.
•Skill Development & Training: Lead the effectively ongoing training, mentor and coaching of the therapist team, focusing on advanced techniques.
•Product Proficiency: Ensure the therapist team has deep knowledge of all retail and professional product lines.
•Consultation Integrity: Oversee and validate the quality of holistic guest consultations to ensure treatments are personalized and accurately logged for future visits.

II. Operational Support & Efficiency

•Therapist Scheduling: Manage the daily schedule.
•Inventory & Cost Control: Monitor the consumption and accurate recording of professional treatment products to control the Cost of Goods Sold (COGS) and reduce waste.
•Room Readiness: Ensure all treatment rooms and back-of-house areas meet the highest standards of hygiene.
•Managerial Assistance: Act as the Assistant Manager's deputy in overall spa operations.

III. Guest Experience & Team Leadership

•Service Recovery & Resolution: Handle all treatment-related guest feedback and service issues immediately and professionally. 
•Performance Coaching: Regularly review and analyze therapist performance against KPIs.
•Safety, Security, and Hygiene.
•Security compliance and hygiene standards.
•Facility Readiness: Conduct regular checks and monitoring of all treatment equipment. 
•Team Leadership & Morale.