
โซนอนุสาวรีย์ชัยสมรภูมิ, BTS ราชเทวี (On-Site)
9 ชั่วโมงที่แล้ว
คนเห็น 136,189 คน
คนสนใจ 70 คน
- Assist customers through voice, email, chat and digital-service channels. - Understand customers’ travel preferences, family requirements, budget and holiday expectations. - Recommend suitable resorts, destinations, room options, activities and travel experiences. - Support customers with reservations, booking changes, payments, special requests and general enquiries. - Provide guidance on family holidays, ski destinations, beach resorts, sports and premium travel experiences. - Identify appropriate sales and upselling opportunities through consultative conversations. - Resolve customer concerns with empathy, ownership and professionalism. - Maintain accurate booking and customer information. - Develop detailed knowledge of destinations, resorts, activities and travel policies. - Create excitement and confidence throughout the customer’s holiday-planning journey. คุณสมบัติเพิ่มเติม - Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field. - With at least 1 year of prior travel agent or hospitality experience. - Has a passion for travel and has traveled extensively. - Strong time management skills and motivation to exceed expectations. - Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs. - Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation). - Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones. - Excellent verbal and written communication skills in Thai/English or Thai/English/Bahasa Indonesia.
About TDCX Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S. Visit www.tdcx.com for more info.