Travel Experience Advisor - CS (Thai, English & Indonesian Speaking)ด่วน

- Assist customers through voice, email, chat and digital-service channels.
- Understand customers’ travel preferences, family requirements, budget and holiday expectations.
- Recommend suitable resorts, destinations, room options, activities and travel experiences.
- Support customers with reservations, booking changes, payments, special requests and general enquiries.
- Provide guidance on family holidays, ski destinations, beach resorts, sports and premium travel experiences.
- Identify appropriate sales and upselling opportunities through consultative conversations.
- Resolve customer concerns with empathy, ownership and professionalism.
- Maintain accurate booking and customer information.
- Develop detailed knowledge of destinations, resorts, activities and travel policies.
- Create excitement and confidence throughout the customer’s holiday-planning journey.

คุณสมบัติเพิ่มเติม
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- With at least 1 year of prior travel agent or hospitality experience.
- Has a passion for travel and has traveled extensively.
- Strong time management skills and motivation to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in Thai/English or Thai/English/Bahasa Indonesia.