Front Office Manager (พื้นที่ พัทยา)

- Oversee all Front Office operations including reception, guest relations, concierge, reservations, and guest services
- Ensure smooth check-in/check-out experiences and maintain 5-star hospitality standards
- Deliver personalized guest experiences aligned with the hotel?s wellness philosophy
- Handle VIP guests, guest feedback, and service recovery professionally
- Coordinate closely with Spa, Wellness, Housekeeping, and F&B teams to ensure seamless guest journeys
- Monitor room inventory, occupancy, upselling opportunities, and daily operational reports
- Lead, train, and develop Front Office team members to maintain high service performance
- Ensure compliance with hotel policies, safety standards, and operational procedures
- Support revenue growth through upselling, wellness package promotion, and guest engagement initiatives