Partner Support Specialist (Korean Speaking)

Position Summary:

We are seeking a highly professional and dedicated Partner Support Specialist to serve as the primary point of contact for our VVVIP partners. This role requires exceptional communication skills in both Korean and English to manage high-tier relationships, ensure seamless onboarding processes, and provide swift resolution to complex inquiries. The ideal candidate will act as a strategic bridge between our partners and internal teams to drive mutual business growth.

1. Primary Point of Contact: Act as the principal liaison for VVVIP partners, delivering prompt, accurate, and highly professional responses to all inquiries.

2. Relationship Management: Cultivate and sustain robust, long-term partnerships through consistent, trust-based communication and proactive engagement.

3. Strategic Communication: Effectively disseminate critical updates, product enhancements, promotional campaigns, and key corporate announcements to ensure strategic alignment and support partner business growth.

4. Onboarding & Verification: Evaluate and verify new partner applications, ensuring accurate onboarding and system setup in strict compliance with corporate structures and regulatory policies.

5. Urgent Request Resolution: Expedite and resolve time-sensitive requests concerning account management, trading activities, fund withdrawals, commission structures, and technical system issues.

6. Cross-Functional Collaboration: Partner closely with Operations, Finance, Dealing, and IT departments to guarantee swift case resolution and deliver a seamless partner experience.

7. Compliance Adherence: Ensure all VVVIP partner operations strictly comply with internal protocols, partnership agreements, and overarching regulatory standards.

8. Risk Monitoring: Proactively monitor partner activities, escalating any suspicious behavior or high-risk trading patterns to the Compliance/Management (CM) team for immediate intervention.

9. Data Protection: Uphold the highest standards of data privacy and strict confidentiality across all partner interactions.

Qualifications & Requirements:

1. Bachelor’s degree in Business Administration, Finance, Communications, or a related field.

2. 1-3 years of proven experience in VIP Support, Partner/Account Management, or B2B Customer Service (Experience in FinTech, Trading, or Brokerage industries is highly preferred).

Language Proficiency (Mandatory):

1. Korean: Business or Native proficiency. (Required Score: TOPIK II Level 4 or above)

2. English: Business proficiency. (Required Score: TOEIC 800+, IELTS 6.5+, or TOEFL iBT 80+)

3. Strong analytical, problem-solving, and cross-functional collaboration skills.

4. High level of integrity with a strong understanding of financial compliance and data security.