IT Assistant (ENG) (Outsource)

Responsibilities:
End‑User Support & IT Operations ->
• Provide technical support for computer hardware, software, printers, applications, servers, and network equipment. 
• Perform software installations and configure applications according to company standards.
• Ensure weekly updates of endpoint management for both servers and client devices. 
• Configure and maintain routers, switches, wireless access points, and security appliances.

Incident Management & Service Delivery
• Act as first-line support for troubleshooting and resolving technical issues.
• Log, track, and follow up on all incidents and service requests to ensure timely closure and SLA adherence. 
• Escalate unresolved issues to higher-level support teams when necessary.

System Administration & Collaboration ->
• Maintain IT systems within the office and implement upgrades as required or instructed by the DTT Operations Team.
• Work closely with regional IT teams to coordinate support, project delivery, upgrades, and recurring operational tasks. 
• Manage and collaborate with third‑party vendors to ensure service quality meets organizational 
expectations.

Training & Policy Compliance ->
• Train employees on new technologies or systems being deployed. 
• Review and enforce IT policies and standard operating procedures (SOPs).
• Provide input to management regarding IT strategy, procurement, budget, and technology selection.

• Bachelor’s degree in IT or related field (or equivalent experience).
• Minimum 3 years of relevant IT support experience. 
• Fluency in English and Thai. 
• Good understanding of IT operations and industry practices.
• Experience with ITSM tools and incident management processes. 
• Proficiency in Windows OS, Microsoft 365, Exchange Server, Active Directory, cloud technologies, and virtualization.
• Knowledge of networking technologies: Cisco routers/switches, Meraki, TCP/IP, DNS, DHCP. 
• Understanding of telecommunications systems such as PABX, VoIP, voicemail, and other peripheral devices.
• Strong communication skills (both oral and written).
• Ability to work with diverse users and resolve issues tactfully and professionally.
• Ability to multitask effectively and stay self‑motivated.
• Willingness to continuously update skills and learn new technologies.