Customer Support - TH-EN Call Center (Home Services)

The Customer Support Officer is responsible for delivering exceptional customer service and support for bTaskee's platform users in Thailand. This role ensures timely resolution of customer inquiries, maintains high satisfaction levels, and provides crucial feedback to improve service delivery across all home service categories.

Handle customer inquiries via chat, phone, and email (Thai & English)
Process bookings, modifications, and cancellations
Resolve complaints and service-related issues
Coordinate with service providers for seamless service
Monitor customer feedback and service quality
Handle escalations and urgent cases
Assist customers with platform usage and payments
Support daily operations to ensure smooth and efficient service delivery

- Bachelor's degree in Communications, Business, or related field
- 1-2+ years of customer service experience (preferably in digital platforms)
- Experience with CRM and customer service tools
- Fluent in Thai and English (written and spoken) Chinese is a plus
- Strong communication, problem-solving, and digital skills
- Ability to work under pressure and in rotating shifts (including weekends & holidays)

CV or Resume in English only

BENEFITS:
- Social security fund under the Labor Law
- Teambuilding and annual company trip
- Vacation Leave 12 days per year
- Free cleaning services budget 2000/month.
- Allowance for personal laptop maintenance 500/month
- Quarterly Party.


**** Our office at Samyan MRT Sanyan
*** We will only consider English CV***