Customer Service Officer - Chinese language (at eWTP Thailand Duty Free Zone)

Responsibilities;
- Principle liaison for the business partner contract between Thailand and APAC countries
 - Transport Order Management
 - Premium freight/adhoc shipment management
 - Shipment visibility & proactive event management
 - In-Transit material management;
- Responsible for monitoring, tracking, and analyzing effective route of each type of carriers provide by forwarder and carriers.
- Consolidate data from multiple sources and generates daily/weekly report. Issue daily, weekly, monthly forecasting to support business.
- Provide effective reports total average transit time and distribution to management.
- Alter and track to customer within the decision time. 
- Coordinate and interact with forwarder, Customer, transportation and system configuration to support business request.
- Fright invoice audit and payment with claim support
- Planning dispute resolution and push back on issues
- Support carrier incidents management and escalation
- New carrier and supplier’s implementation & stabilization
Qualifications;
- At least 1 years working experiences in Logistics or Warehousing, 3PL, 4PL and Import/Export background
- Good communication both in Thai and Chinese required. Able to communicate in English is desirable
- PC Literate, Power Point, MS Excel (advance) is a must (such as V Look up , Pivot , Basic Excel formula) 
- Able to analyze information and coordination internal and export stakeholders is mandatory
- Ability to work within team, conscientiously and under pressure
- Able to work in shift timing base on manager request shift (To be adjusted base on manager)
- Able to work at at eWTP Thailand Duty Free Zone, Bang Pakong area require