เจ้าหน้าที่ให้บริการลูกค้า - Customer Service (Transportation Project)

Qualification
- Thai Nationality 
- Bachelor's degree or above 
- Able to work on shift rotations, including night shift
- English proficiency CEFR B2 (Upper-intermediate) or above
- Experience in Customer Service is preferable.

- Respond to customer inquiries via phone, email, chat, and outbound call, ensuring that all issues are addressed promptly and efficiently.
- Resolve issues related to ride bookings, payments, app functionality, driver behavior, and customer complaints, ensuring a high level of customer satisfaction.
- Assist customers with account-related queries, including profile updates, payment issues, and ride history.
- Offer information regarding service availability, ride prices, promotions, safety protocols, and app features to both drivers and passengers.
- Work closely with other customer service agents, the operations team, and technical support to ensure the smooth functioning of the ride-hailing app and efficient problem-solving.

Working Hours
- Shift rotations (07.00-16.00, 09.00-18.00, 22.00-07.00)
- Night Shift: 2-5 shifts per month (Start working from 22.00 - 07.00)  
- Shifts will be announced 2 weeks or 1 month in advance
- 2 days off (can be split in some cases)  
- 1-month training and 2-month probation period
 
Salary Details
- Base Salary: 22,000 - 24,000 THB  
- KPI and Attendance: up to 1,750 THB per month  
- Night Shift Allowance: 200 THB per shift (available after 10 pm)

66 Tower (connected with BTS Udom Suk)