Admin/Chat Support

Responsibilities:
- Respond to customer inquiries via chat, email, and social media.
- Assist with product information, order tracking, and issue resolution.
- Maintain and update customer records.
- Collaborate with other departments to resolve issues.
- Perform administrative tasks and generate reports.
- Implement and follow customer service policies.
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Qualifications and Education Requirements:
- Degree in business or related field is a plus.
- Experience in customer service or administration.
- Excellent written and verbal communication skills.
- Strong problem-solving skills and attention to detail.
- Proficiency in customer service software and MS Office.
- Ability to multitask and work independently.
- Familiarity with social media management is an advantage.