Merchandiser

MERCHANDISING RESPONSIBILITIES
1. Respond effectively and efficiently for all sales inquires.
- Provide accurate information to sales personnel, such as greige status/sample status etc.
- Proceed for initial LD requirements if any from sales/customer side.
- Check with Planning dept for and capacity requirements upon sales inquiry
- Initiate sample orders promptly, and advice sales/customer of ready dates, make sure to meet the given schedule for all pre production sample requests.
- Accuracy, make sure with own department or another department to send out the parcels accurately packaging and right quality to customer or outside parties. 
- Response to all inquiries within same day or not later than 24 hours after receipt enquiry.
2. Receive PO from customer
- Cross check all details in the PO and if any doubts, get it clarified with Sales/Customer.
- Check finished goods stock or greige stock before issue PO to Planning.
- Issue BL PO to Planning and get the greige ready date within 24 hrs. 
- Send the Order Confirmation to the customer within 48hrs upon PO receipt. 
- Follow up with the customer to get confirmation for the OC.
3. Update the CP chart
- Make sure all orders in hand are up to date in the CP chart at any given time.
- Make sure all PO’s and invoices to be update on the same day after receipt or issued. 
- Maintain filing perfectly and well-organized, after order completed move to archived folder with completed index for tracking future use if needed. 
4. Participate in the Meetings
- Daily Morning Meeting, All issues have to be discussed and highlighted during daily meeting with all operation team meeting.
- Weekly PP Meeting. PP note need to issued to relevant department to make sure all customer requirement has been informed to team and acknowledge with taking necessary actions to achieve customer satisfaction. 
5. Order Tracking with internal and external parties.
- Cross check with knitting plan and ensure machine starts on time as per Planning schedule, and greige ready on the given date.
- Make sure greige is being issued to the dyeing house on the immediate date after the required quantity is finished knitting
- Monitor all dyeing orders very closely and make sure all SS /LD should reach to the customer as per the given schedule
- If any delay occurs, communicate to the customer in advance, inform the revised schedule and make sure the revised schedule will be met.
- Follow up for LD/SS comments & Inform LD/SS comments to relevant parties on the same day of comments receipt. 
- Issue the weekly shipment plan to DH and Finishing dept with delivery date
- If any shortages occurred with the order qty, communicate with relevant internal and external parties and make the situation under control.
- Be responsible to ship out maximum finished goods stock as much as possible to avoid leftover stock. 
- Long due of greige booking in stock need to be addressed to Sales or Customers. 
6. Issue the Commercial Invoice with 100% accuracy. 
7. Shipment Arrangement
o Export Shipment 
- Arrange booking shipment 3-4 days in advance to BL Shipping department and follow up for the booking confirmation.
- Submit Invoice and PL to BL Shipping department and follow up to get AWB/BL in time. 
- Send all shipping documents to the customer via email and by post when it is necessary.
- If any delayed on transit need to be informed to customer immediately. 
o Local Shipment 
- Arrange car reservation with Admin 1 week in advance
- Send all invoice and packing list to the customer in time. 
8. Follow up payment from customer within given credit period.
9. Guide and follow up with own assistant well done job perfectly.
10. Be on cost effective mind set in all activities.