Account Manager ( ประจำ กรุงเทพ )

The Account Manager role will require you to monitor, analyze and improve the efficiency of a portfolio of hotels/ properties in an area. Primarily, you will be delivering great customer experience across your portfolio by managing quality, timelines and stakeholders. You will play a 3-way role – as a service champion for guests, a business relationship manager for property owners, and an asset manager for internal stakeholders in OYO.

What Will You Do at OYO?
• Building & Leveraging relations to drive reduced costs, increased take rates & engagement among OYO and hotel partners.
• Ensure and provide flawless, upscale, professional and high class Partner service experiences
• Analyze Partners’ feedback and provide direction to continuously improve overall hotel ratings and visibility on sales platforms
• Account management services by providing them data based insights into current business and improvement areas
• Actively listen and resolve partner’s complaints and feedback to improve internal processes
• Promote all offers, discounts or any program or scheme which has been rolled out
• Coordinate with internal teams, both central and local area for quicker resolution
• Handling queries over phone, whatsapp and emails and getting it resolved within the stipulated time

What You Will Bring to OYO?
• 3 to 7 years of experience in sales/ business development/ account management and partner support
• Ability to anticipate potential issues and take preventive or pre-emptive action
• Should be able to multitask
• Should be proficient in using excel and other data organizing / management tools.
• Excellent skills in visualizing data and leading proposal presentations
• Should be open to travel to other regions and cities from time to time.
• Strong business acumen and negotiation skills
• Excellent written and verbal communication in local language and English