CUSTOMER EXPERIENCE ASSOCIATE

With customer experience-first mindset, Customer Experience Associate will support our brands’ online presence. You will act as a liaison to provide product/services information to resolve any emerging problems that our customers might face. You will ensure customers will have delighting online store experience on all brand touchpoints.
Ideal candidates for this role should be creative and innovative, multimedia savvy, well-organized, and must be excellent communicators. An exceptional Customer Experience Associate should be comfortable in using analytics to drive highly effective digital campaigns, continuously enhance brand store and customer experience, and deliver online store objectives

RESPONSIBILITIES
• Manage all consumer communication across ecommerce platform.
• Identify and assess customers’ needs to achieve satisfaction and product conversion.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Responds promptly to customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Knows our products inside and out so that you can answer questions.
• Communicates and coordinates with internal team as necessary.
• Ensure customer satisfaction and provide professional customer support.
• Co-ordinate with warehouse to provide update to customer regarding parcel shipment queries

REQUIREMENTS
• Exceptional verbal and written communication skills in Thai, English is a plus
• Ability to collect, track, and analyze multiple data sets
• Attention to detail
• Ability to build rapport and collaborate with others within the company and externally