Customer Care Chatbot & Content Coordinator Intern

Customer Care Chatbot & Content Coordinator Intern
Department: Customer Care
Team: UX/Project

Gather and analyze customers’ feedback and satisfaction information regarding “LINE TH Help Center” Official Account Chatbot
Provide insights to develop the Chatbot by considering about improvement of satisfaction rate and correct answer rate
Initiate and provide content guidelines (e.g., FAQ, tutorial videos) to help educate LINE users and improve their experience when using LINE’s services
KPIs
Provide the useful insights that result in an increase in satisfaction rate and correct answer rate of the Chatbot
Successfully initiate and provide content guidelines that are suitable with the assignment

Interest in Chatbot, content creation, and related areas
Analytical, logical thinking, and quantitative problem-solving skills
Highly energetic, self-motivated, and positive working attitude
Ability to work collaboratively in a team environment
Fast learning